Shipping policy
Shipping Policy
Last updated: April 29, 2026
Thank you for shopping with jawnova.official! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 3–7 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a notification once your order has shipped.
Shipping Destinations & Estimated Delivery Times
We currently ship to the following countries:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days after processing |
| Canada | 3–7 business days after processing |
| Australia | 3–7 business days after processing |
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Rates
- Free shipping on all orders over $99.99 USD
- Orders under $99.99 USD will be charged a shipping fee calculated at checkout based on destination and package weight.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Customs & Duties (International Orders)
For orders shipped to Australia and outside of Canada/US, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at your store's support email within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible. Please refer to our Return & Refund Policyfor further details on eligible claims.
Contact Us
For any shipping-related questions, please reach out to our support team through our website or @ info@jawnova.com
You can paste this directly into your shipping policy field here:
Shipping Policy
Last updated: April 29, 2026
Thank you for shopping with jawnova.official! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 3–7 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a notification once your order has shipped.
Shipping Destinations & Estimated Delivery Times
We currently ship to the following countries:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days after processing |
| Canada | 3–7 business days after processing |
| Australia | 3–7 business days after processing |
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Rates
- Free shipping on all orders over $99.99 USD
- Orders under $99.99 USD will be charged a shipping fee calculated at checkout based on destination and package weight.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Customs & Duties (International Orders)
For orders shipped to Australia and outside of Canada/US, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at your store's support email within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible. Please refer to our Return & Refund Policyfor further details on eligible claims.
Contact Us
For any shipping-related questions, please reach out to our support team through our website or @ info@jawnova.com